Unrivalled customer care
Courtside Conversions After Sales Support Team provide an unrivalled level of customer service and care. From a professional handover and familiarisation check on delivery, to ongoing support for the lifetime of your vehicle. As well as being established Approved Supplier for all manufacturers, Courtsides customers can also benefit by having access to the manufacturers 24 hour Customer Assist support teams.
Courtside Conversions After Sales line is available Monday to Friday 8:00am – 5:30pm with emergency call out, enabling to dispatch a technician as soon as a problem arises. The out of hours emergency contact is the normal office number with voicemail facility and emergency contact details within the message if required 01884 256048.
Upon delivery of a vehicle a comprehensive handover pack is issued providing important warranty and servicing information, useful contact numbers and emergency call out details for vehicle breakdown. Each vehicle will also (if required) have an in-depth driver familiarisation training talk on every aspect of the conversion e.g. tail lift, seats etc to help identify issues should they arise.
In the instance where there appears to be an issue with base vehicle it is advisable to contact the base vehicle roadside assistance team, contact details can be found in handbooks. If help is required with any aspect of the conversion, we would in the first instance hope to resolve this over the telephone or alternatively dispatch a technician to you to solve the issue directly within 24 hours. All of our technicians have expert maintenance and repair skills. They would look to attend with their diagnostics kit but in some instances, we may send the supplier to make a repair or diagnosis, for example the seat supplier or tail lift supplier.
Our industry experience is extremely comprehensive, providing value for money, robust vehicles reduced maintenance costs, competitive warranty and a large dealership infrastructure. We are committed to providing the resources required to manage contracts effectively and efficiently.
